Order desk
+1 (727) 351-3065
Orders, tracking, changes and refunds.
Have your order ID ready.
Contact Thejointglide
Three contact points exist and they do different things. Picking the right one saves a day.
Quick answer
For anything about an order — tracking, a change, a refund — call the order desk on +1 (727) 351-3065 with your order ID. For anything about this website — pages, typos, privacy, press — email [email protected], Monday to Friday, 9:00 am to 5:00 pm ET; that address cannot see orders. For questions about the product itself, the label prints the order desk and [email protected] for Joint Glide in Aurora, Colorado. Our office is 1166 Avenue of the Americas, Floor 7, New York, NY 10036 and returns go to 5 Park Avenue, Floor 18, New York, NY 10016.
Every contact point, in one place
Email us
[email protected]
Monday to Friday, 9:00 am to 5:00 pm ET
Pages, typos, corrections, privacy, press
Office
9 West 57th Street, Floor 31, New York, NY 10019, USA
Not a returns address.
Returns
5 Park Avenue, Floor 18, New York, NY 10016, USA
Send bottles here, tracked, at your cost.
The marketplace listing
Where the purchase completes, where the price appears for the first time, and where the return window is set.
Distributor (from the label)
Critical Nutrition Labs, named on the front of the label
The company printed on the bottle. Not a returns address, and no address, phone number or website for it was published to us.
Always include
Your full name, the email you ordered with, and the order ID.
Which one to use
| What you need | Who to contact |
|---|---|
| Where is my order? | Order desk, +1 (727) 351-3065, with the order ID |
| I want a refund | Order desk, +1 (727) 351-3065, with the order ID |
| Change an address on an order | Order desk, +1 (727) 351-3065 |
| A tracking number | It is in your order email. Then the order desk |
| A typo on this website | [email protected] |
| A privacy request | [email protected] |
| A press enquiry | [email protected] |
| An allergen question about the capsule | Distributor, the order desk |
| A question about the printed panel | Distributor, the order desk |
| Where do I send a return? | 5 Park Avenue, Floor 18, New York, NY 10016 |
Why there are three, and not one
Because three different companies are involved, and pretending otherwise would send people to the wrong place.
The order desk took your money. It is the only one of the three that can see an order, change it or refund it, and it is the desk the 60-day guarantee attaches to.
This website's email address is us. We wrote the pages, and we can fix a mistake on one. We cannot look up an order, because we do not have access to the order system.
The number printed on the label belongs to Joint Glide in Aurora, Colorado, the distributor. They know the product. They did not take your payment and cannot refund it.
A reader who calls the label number about a refund will be told to call somebody else, and will reasonably conclude that nobody is helping. That is the whole reason this page exists.
The one thing to have ready
Your order ID, from the confirmation email. Every useful conversation with the order desk starts with it, and no conversation without it goes very far.
Hours and what to expect
This website's email address is staffed Monday to Friday, 9:00 am to 5:00 pm Eastern Time. Outside those hours a message will wait.
No hours were published to us for the order desk, so we have not invented any. Nor have we invented a response time for either address.
If your message is about a refund and the window is closing, the telephone is the right channel. An email that sits over a weekend can cost you days you may not have.
We do not use a contact form on this site, and we do not send price emails. If a message claims to be from us and offers a discount, check it against the checkout before you enter a card.
Addresses in full
Office: 1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA. Returns: 5 Park Avenue, Floor 18, New York, NY 10016, USA. Distributor, as printed on the label: Joint Glide, Aurora, CO 80011, USA. Those are the only three addresses connected with this product, and we have not invented a fourth.
What to put in a message
For the order desk, the order ID first and everything else afterwards. It is the one piece of information every useful conversation starts with, and a call without it will mostly be spent looking for it.
For us, by email: what page you were on, what it says, and what you think is wrong with it. A screenshot helps. If you are reporting a factual error, tell us where the correct figure comes from so we can check it rather than take it on trust.
For the distributor, what is printed on your bottle. An allergen question, a query about the panel or a question about the batch on the base of your bottle are all things they can answer and we cannot.
And a request: please do not send us health information. We have no reason to hold it and we would rather not be the place it is kept.
What each desk can actually do
The order desk
See your order, change it where change is still possible, arrange a return, process a refund, and tell you where a parcel is. +1 (727) 351-3065, with the order ID.
This website
Correct a page, answer a privacy request, answer a press question, and tell you what is on the label. [email protected], Monday to Friday, 9:00 am to 5:00 pm ET.
There is no third desk
On most products a distributor is printed on the label and answers questions about the product itself. Nothing supplied with this one names a distributor or a manufacturer, so the order desk is the only route for every question.
How to tell a message is not from us
We do not send price emails and we do not run a mailing list. If a message offers you this product at a discount and claims to be from this site, it is not from this site.
We never ask for card details by email or by telephone, and neither does the order desk in an unsolicited call. A payment is taken once, at a checkout you navigated to yourself.
We do not ask for health information in any channel, for any reason. A message claiming to be from us and asking about a diagnosis, a prescription or a test result is not from us.
If something looks wrong, the safest move is to ignore the message and come to thejointglide.com directly, or to telephone the order desk on the number published here rather than the one in the message.
Contact Thejointglide: common questions
Which number or address do I use?
+1 (727) 351-3065 is the order desk: orders, tracking, changes and refunds. [email protected] is the sales email. [email protected] is this website and handles pages, typos, privacy and press, Monday to Friday 9:00 am to 5:00 pm ET — it cannot see your order. No product-support number for the manufacturer was published.
Who runs this website?
Thejointglide, the U.S. stocking partner for Joint Glide. We are a retailer and a review desk, not the manufacturer. Our office is 9 West 57th Street, Floor 31, New York, NY 10019 and returns go to 5 Park Avenue, Floor 18, New York, NY 10016.
Who makes it?
Critical Nutrition Labs, named on the front of the bottle. No address, telephone number or website is printed with that name on anything we were given, which is the main gap in an otherwise careful label. The sales desk address in the brief is [email protected].
How do I send a bottle back?
Call +1 (727) 351-3065 with the order ID first. Put your full name, the email on the order and the order ID in with the parcel, send it with tracking to 5 Park Avenue, Floor 18, New York, NY 10016, and keep the tracking number. Return shipping is paid by the buyer.
How does the guarantee work?
Sixty days from purchase, unless the sales page prints a longer window. Call the order desk on +1 (727) 351-3065 with your order ID to start a claim. Two separate graphics in the supplied pack agree on the sixty days, which makes it the best-evidenced commercial term on this product.
Why are there no customer reviews on this site?
Because the review block in the material we were given is marked, by its own source note, as layout copy only. The pack also contains eighteen photographs of identifiable people captioned as testimonials. Pairing placeholder review text with photographs of real people would be fabricating endorsements, so we publish none of it — not the numbers, not the names and not the photographs.
Ready to try Joint Glide?
One bottle is 60 capsules. How many days that is depends on a serving size nobody published, so we cannot tell you. The 60-day guarantee runs from purchase either way, and the price is shown at checkout.
Order NowRead the label firstNo price was published to us. We print no figure we have not seen ourselves. · 60-day guarantee from purchase · Not for under 18, pregnancy or nursing